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February 12, 2025

On-Call

📲 User Directory

📲 User Directory

Get in touch with your teammate’s and responders quickly with Rootly’s new Mobile Directory.

When an incident hits, every second counts. If a teammate isn’t responding to a page, you need a reliable fallback to get in touch. Our latest app release ensures you can immediately find the contact information you need, without leaving Rootly or digging through your company directory.

What’s New
  • Information on-the-go: Designed specifically for on-the-go users, the interface is optimized for speed and ease-of-use during critical situations.
  • One-Tap Search: Look up any teammate directly in the app. No more switching between apps in the middle of an incident.
  • Contact at a Glance: Get phone numbers and other relevant details instantly, so you can escalate communications when you need urgent assistance.

🌝 New & Improved

🆕 Rotation Member list is now dynamically ordered based on who’s on-call next.

🆕 Snooze and escalate Alerts directly in the mobile app.

🆕 Review upcoming shifts in the mobile app’s Schedule view.

💅 Clarified how to create a Webhook in the Rootly dashboard.

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🥸 Sync On-Call Schedules with Slack User Groups

🕵️‍♀️ /rootly lookup: Find and Filter Recent Incidents in Slack

👯‍♀️ On-Call Shadowing

🔌 Generic Webhook Alert Source

🔒 Lock Individual Workflows

🐦‍⬛ Round Robin Escalation Policies

🚨 Alert Sources

🔔 Configurable On-Call Shift Reminders

📄 Dynamic Forms

🔐 Granular Role-Based Access Control Settings for On-Call

✉️ Emails as an On-Call Alert Source

🗓️ View Multiple On-Call Schedules Together

🤝 Partial Shift Overrides in Rootly On-Call

🏗️ Terraform + API Support for Rootly On-Call

🦉 Rootly x Thena Integration

🎬 New Full Platform Tour on Rootly.com

🔦 Drop-down Search in Escalation Policy Builder

🦊 GitLab Integration

Update Custom Incident Fields Using Workflows

🤖 Ask Rootly AI (+ More New AI Features!)

Rootly AI Editor: Fix Typos, Grammatical Errors, and Wordy Text Instantly

📊 Dashboard Sharing Permissions

✍️ Customize Your Wordbank for Automatic Incident Title Generation

🧠 Smart Defaults for Jira

🔌 The Rootly Plugin for Zendesk