Download Rootly’s SaaS Incident Communications Playbook

What you will learn:

  • A framework for assessing the severity of incidents and aligning your communication accordingly
  • Best practices for clear and effective communication with customers, business partners, shareholders/investors, and the media
  • Tips on post-incident communication to ensure transparency and accountability after incidents

     ... and so much more!

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Communicate effectively
during any incident

Communicate effectively during any incident

In the fast-paced world of SaaS, incidents are inevitable. But how you communicate during those critical moments can make or break your company’s reputation. Effective incident communication helps control the narrative, build trust, and reassure stakeholders—from customers to employees—that the situation is under control.

Our Incident Communications Playbook provides you with the frameworks and strategies to respond quickly and confidently, no matter the severity of the issue. Whether it’s a minor incident or a SEV0, you’ll learn how to ensure that your messaging is clear, timely, and aligned across teams. This playbook is your essential guide to staying transparent, avoiding miscommunication, and maintaining trust when it matters most.

Rootly is the #1 incident
management platform

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Start learning from your incidents at scale

Build a proactive incident communications strategy

Download the Playbook
Download the Playbook