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November 1, 2024

On-Call

🔔 Notify Slack Channel of Shift Changes

🔔 Notify Slack Channel of Shift Changes

🔔 Notify Slack Channel of Shift Changes

Keeping teams aligned on on-call schedules is crucial for smooth operations. To enhance communication and transparency, Rootly now offers two configurable options to automatically update your team about on-call shifts through Slack:

1. Weekly Shift Summary
Stay ahead of the week by scheduling a weekly shift summary notification. This summary will be sent to your chosen Slack channel on a configurable day and time, providing a clear overview of who will be on-call for the upcoming week. Set it up for a time that best fits your team's schedule to ensure everyone is informed and ready.

Customize when to receive weekly shift summaries


2. Real-Time Shift Update Notifications
When shifts change, it’s vital to keep everyone updated instantly. With Shift Update Notifications, Rootly will post real-time updates to your designated Slack channel whenever there’s a shift change. This feature ensures that your team always has the latest information, minimizing any confusion about who’s on-call.

Receive slack notifications for weekly shift summaries and shift updates


To start setting up your Slack notifications for on-call schedules, go to On-Call > Schedules > [Select Schedule] > Notifications and configure these new options to fit your team’s needs.


🌝 New & Improved

🆕 Zoom bridge password is now available through Liquid reference {{ incident.zoom_meeting_password }}.

💅 Existing on-call shift overrides can be edited without having to go through the delete and re-add process.

💅 Removed search-based filters from all index pages to avoid confusion when use enters a new page after applying search-based filter to the previous page.

💅 Updated string-search logic for selecting Schedules to help improve returned results.

🐛 Fixed incorrect timeline display of when the same Opsgenie team gets paged multiple times.

🐛 Fixed intermittent occurrences of escalation level 1 being skipped.

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🔊 Configurable Alert Volume

🔔 Notify Slack Channel of Shift Changes

📦 Customizable Alert Description

🤳 View Shifts, Create Overrides, and Escalate Alerts from Rootly Mobile

😅 Alert Urgency

🚨 New Alert Sources: Azure, CloudWatch, and Google Cloud

☎️ Live Call Routing

🤑 On-Call Pay Calculator

💓 Heartbeats: Continuous System Monitoring

🚨 Alert Grouping

🤓 Smart Defaults for Google Meet & Zoom

🧼 Redesigned Incident Announcement & Update Slack Blocks

💅 New Navigation Bar and Configuration UI

🥸 Sync On-Call Schedules with Slack User Groups

🕵️‍♀️ /rootly lookup: Find and Filter Recent Incidents in Slack

👯‍♀️ On-Call Shadowing

🔌 Generic Webhook Alert Source

🔒 Lock Individual Workflows

🐦‍⬛ Round Robin Escalation Policies

🚨 Alert Sources

🔔 Configurable On-Call Shift Reminders

🪄 Dynamic Forms

🔐 Granular Role-Based Access Control Settings for On-Call

✉️ Emails as an On-Call Alert Source

🗓️ View Multiple On-Call Schedules Together