Get Rootly's Incident Communications Playbook

Don't let an incident catch you off guard - download our new Incident Comms Playbook for effective incident comms strategies!

By submitting this form, you agree to the Privacy Policy and Terms of Use and agree to sharing your information with Rootly and Google.

Back to Changelog
Back to Changelog

November 8, 2024

On-Call

πŸ”Š Configurable Alert Volume

πŸ”Š Configurable Alert Volume

When every second counts, setting the right alert volume can make all the difference. With Configurable Alert Volume, on both iOS and Android, responders can control notification intensity to stay informed without unnecessary noise or stress. Alerts should wake you up calmlyβ€”not startle you out of deep sleep.

‍Why This is Great for Responders:
  • Wake Up Calmly: Alerts are designed to notify, not to panic. Configure volume for a steady wake-up without the shock.
  • Set the Right Alert Level: Setting a personalized alert volume level helps ensure you only get the most essential updates to stay focused on what matters.
  • Combat Alert Fatigue: Customizing volume helps prevent burnout and keeps responders engaged during critical incidents.
  • Boost Efficiency: Fewer distractions mean faster response times and improved incident handling.

To set your alert volume, go to Rootly mobile app > Settings > Sounds > Alert Notifications and adjust to your preference.

Configure alert volume

Make sure to update your Rootly app to the latest version to enjoy this new feature!

‍
🌝 New & Improved

πŸ†• Escalation paths can now be manually ordered to simplify configuration. Teams no longer have to configure each path to have unique trigger conditions. The order of the paths will place emphasis on the first over the last.

πŸ’… Improved View On Call dropdown in Slack to displays all available options, instead of just the latest ten.

πŸ’… Inviting users via Slack has been enhanced with search capabilities. Teams with a large number of users no longer have to scroll through the full list.

πŸ’… Improved error messaging across the platform to be more end-user friendly and give better direction on how to address the error.

πŸ› Fixed intermittent issue with some Live Call Routing alerts directing the caller directly to voicemail instead of live agent.

πŸ› Fixed intermittent issue with teams unable to create incidents in the In-Triage status via Slack.

πŸ› Fixed issue with linked Slack Group not updating when schedules switch to an override user.

‍

Previous post
Previous post
You are viewing the latestΒ post

πŸ•΅οΈβ€β™€οΈ /rootly lookup: Find and Filter Recent Incidents in Slack

πŸ‘―β€β™€οΈ On-Call Shadowing

πŸ”Œ Generic Webhook Alert Source

πŸ”’ Lock Individual Workflows

πŸ¦β€β¬› Round Robin Escalation Policies

🚨 Alert Sources

πŸ”” Configurable On-Call Shift Reminders

πŸ“„ Dynamic Forms

πŸ” Granular Role-Based Access Control Settings for On-Call

βœ‰οΈ Emails as an On-Call Alert Source

πŸ—“οΈ View Multiple On-Call Schedules Together

🀝 Partial Shift Overrides in Rootly On-Call

πŸ—οΈ Terraform + API Support for Rootly On-Call

πŸ¦‰ Rootly x Thena Integration

🎬 New Full Platform Tour on Rootly.com

πŸ”¦ Drop-down Search in Escalation Policy Builder

🦊 GitLab Integration

Update Custom Incident Fields Using Workflows

πŸ€– Ask Rootly AI (+ More New AI Features!)

Rootly AI Editor: Fix Typos, Grammatical Errors, and Wordy Text Instantly

πŸ“Š Dashboard Sharing Permissions

✍️ Customize Your Wordbank for Automatic Incident Title Generation

🧠 Smart Defaults for Jira

πŸ”Œ The Rootly Plugin for Zendesk

πŸͺ„ Rootly Retrospectives