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April 7, 2022

Others

Auto Create Incidents from Any Alert

Auto Create Incidents from Any Alert

πŸ“Ÿ Auto Create Incidents from Any Alert

We are launching the ability to automatically create incidents from any alert source via Workflows.

  • Monitoring tools - Datadog, Grafana, Nobl9, etc.
  • Paging and alerting tools - PagerDuty, Opsgenie, VictorOps, etc.
  • Ticketing and tracking tools - Zendesk, Asana, etc.

Customers can configure a Workflow to ingest specific alerts from various external tooling and set a task to automatically kick-off incidents, regardless of source. This will spin up an incident channel on Slack, invite responders, start a Zoom, and/or whatever was configured.

Why did we build this? Because incidents can stem from many different sources such as programmatically, human detected, and more.

Rootly is the single aggregation point for all types of incidents and that can be created and managed consistently every time.


🌝 New & Improved

  • πŸ†• Design overhaul for timeline in Web platform to improve navigation and readability
  • πŸ†• Auto-assign Reporters and Assignee to Jira tickets in Workflows, e.g. {{ incident.creator.email }}
  • πŸ†• Automatically record to cloud or local for Zoom bridges created with Workflows
  • πŸ†• Conditions in Workflows for set and unset (e.g. run Workflow A if Service is blank)
  • πŸ’… Ability to unsubscribe from status page updates
  • πŸ’… Datadog snapshots and dashboards posted into the incident channel by Rootly link back to Datadog
  • πŸ’… Running /incident list displays incident titles alongside their status
  • πŸ’… UI improvements to https://rootly.com/blog
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πŸ™‹β€β™€οΈ On-Call Readiness Reports

πŸ“² User Directory

πŸ‘« Team Admin Permissions

🏘️ Organization-Wide Alert Groups

πŸ“ˆ Measuring On-Call Performance

πŸ”€ Integrate with Linear Triage

⏲️ Acknowledge, Snooze, and Escalate Alerts

πŸ”’ Severity based incident permissions

πŸ€– AI Meeting Bot for Incident Bridges

πŸ”„ Reordering Escalation Paths

πŸ“ Alert Notes

🚨 New Alert Sources: Checkly and New Relic

πŸ”Š Configurable Alert Volume

πŸ”” Notify Slack Channel of Shift Changes

πŸ“¦ Customizable Alert Description

🀳 View Shifts, Create Overrides, and Escalate Alerts from Rootly Mobile

πŸ˜… Alert Urgency

🚨 New Alert Sources: Azure, CloudWatch, and Google Cloud

☎️ Live Call Routing

πŸ€‘ On-Call Pay Calculator

πŸ’“ Heartbeats: Continuous System Monitoring

🚨 Alert Grouping

πŸ€“ Smart Defaults for Google Meet & Zoom

🧼 Redesigned Incident Announcement & Update Slack Blocks

πŸ’… New Navigation Bar and Configuration UI