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Round Robin escalation policies: do's and don'ts
Minimize alert fatigue by distributing incoming alerts evenly across responders with a Round Robin schedule. This strategy comes in two variations and can benefit some teams more than others.
For this episode we’re continuing to “Build Things on Purpose” with JJ Tang, co-founder of Rootly, who joins us to talk about incident response, the tool he’s built, and his many lessons learned from incidents. Rootly is aiming to automate some of the more tedious work around incidents, and keeping that consistency. JJ chats about why he and his co-founder built Rootly, and the problems they’re trying to fix and eliminate when it comes to reliability. JJ reflects on what sets Rootly apart, how they handle chaos engineering, and more!
Episode Highlights
In this episode, we cover:
- 00:00:00 - Introduction
- 00:00:57 - Rootly, an incident management platform
- 00:02:20 - Why build Rootly
- 00:06:00 - Unique aspects of Rootly
- 00:09:50 - How people should use Rootly
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